ABOUT GET MOUNTED

Get Mounted was built for people who want mounting solutions they can actually rely on.

We saw too many cheap, poorly designed products flooding the market — mounts that crack, loosen over time, or simply aren't built for harsh Australian conditions. So we decided to create something better.

At Get Mounted, we focus on premium Starlink mounts and accessories designed for strength, reliability, and real-world use. Whether you're travelling off-grid, setting up your 4WD, upgrading your home internet, or building a remote setup, our products are made to keep you connected wherever you go.

What makes us different is simple.

We don't just sell mounts — we design products with purpose. Every product is built with durability, ease of installation, and clean design in mind. We test our products for Australian conditions and create solutions that are practical, secure, and built to last.

While others focus on cheap mass-produced products, we focus on quality, performance, and customer experience.

We're proudly Aussie owned and operated, and we genuinely care about the people using our products. From product design to customer support, everything we do is about creating reliable solutions that people can trust.

At Get Mounted, we believe your setup should be secure, simple, and adventure-ready.

Built tough. Designed smart. Made for Australia.

Customer Support

At GetMounted, we're committed to providing reliable support and quality service before and after your purchase. Whether you have questions about a product, installation, shipping, or returns, our team is here to help.

We pride ourselves on offering fast response times, honest advice, and practical solutions to ensure you get the right setup for your needs.

How We Support Our Customers

  • Fast and friendly customer service
  • Assistance with product selection and compatibility
  • Installation guidance and setup support
  • Help with returns, replacements, and warranty claims
  • Ongoing support for all GetMounted products

Contact Us

For all customer support enquiries, please contact us through our Shopify contact page or email us directly. We aim to respond to all enquiries as quickly as possible.

At GetMounted, customer satisfaction is important to us. We stand behind our products and are committed to making sure every customer has a smooth and reliable experience.

Returns & Refund Policy

At GetMounted, we stand behind the quality of our products and aim to make every purchase simple, reliable, and stress-free. Our Returns & Refund Policy complies with Australian Consumer Law (ACL).

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to meet acceptable quality standards and the failure does not amount to a major failure.

Change of Mind Returns

If you change your mind, we may accept returns within 30 days of delivery, provided that:

  • The item is unused and in original condition
  • All packaging, accessories, and hardware are included
  • Proof of purchase is provided

Change of mind returns may be subject to a return shipping cost and/or restocking fee where applicable.

For hygiene, custom-made, clearance, or modified items, change of mind returns may not be accepted.

Damaged or Faulty Items

If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of receiving your order with:

  • Your order number
  • Photos of the issue
  • A brief description of the problem

Once assessed, we will offer a repair, replacement, or refund in line with Australian Consumer Law.

Return Shipping

  • Customers are responsible for return shipping costs for change of mind returns
  • If the product is faulty or incorrect, we will cover return shipping costs

Refunds

Approved refunds will be processed back to the original payment method. Please allow 3–10 business days for funds to appear depending on your bank or payment provider.

Contact Us

For any return or warranty enquiries, contact our support team through our Shopify contact page or email us directly. We're here to help and make sure you stay connected with gear you can rely on.